SHIPPING & RETURNES  

SHIPPING COSTS

NORWAY

Fraktkostnad er 50,- NOK.

Fri frakt ved kjøp over NOK 800,-

EUROPE

Letter without insurance up to 2 kg: 120,- NOK.

Pakage with insurance: 350,- NOK.

 

REST OF THE WORLD

Letter without insurance up to 2 kg: 220,- NOK.

Package with insurance: 370,- NOK.

If you have any questions don´t hesitate to ask!

We will send out your order within 1-3 days after we received your payment.

 

If you do not pick up your package we will charge you 250.- NOK for return costs and picking up the package by ourselves.

RETURN & EXCHANGE POLICY

Each product is handmade with love and passion.

We check them with owl´s eyes to make sure you get just the best.

If you might have a problem with your item anyway it will be no problem for us!

In any case we ask you politely to use our contact form and send us an email with a short description of what happened and we get in touch with you as soon as possible.

 

It is okay to regret!

You have a right to change your mind within 30 days after receiving the goods and to receive a refund.

We will make any refunds due to you as soon as possible. 

If you are exercising your right to change your mind then your refund will be made within 7 business days from the day on which we receive the product back from you. We do not refund the shipping costs.

 

If you want to swap:

You also get 30 days from us to swap your item.

Either if you regret or want to swap, the products have to be sent back in the shape you received them (clean, unused and with all labels on)

In both cases you have to pay the shipping costs yourself.

With query:

Please use our contact form to send a short description of the problem and we write you an email with further informations, 

like the shipping address and how we can manage to compensate your loss.

In an accepted case of query we take over the shipping costs and your refund will be made within 7 days after we received your item.